FAQ's

FREQUENTLY ASKED QUESTIONS

Are your decants authentic?
Yes, all decants are extracted from genuine full bottles sourced from authorized retailers.

How should I store my decants?
Keep them away from sunlight in a cool, dry place like a cupboard or drawer.

How long does shipping take?
4-8 business days across India.

Do you offer free shipping?
Yes, on prepaid orders above ₹1500.

What should I do if my product arrives damaged or leaking?
Please inspect your package immediately after delivery. If you receive a damaged, leaking or incorrect item, kindly send us your unboxing video without any cuts or pauses showing the sealed package being opened. Please contact us within 24 hours of delivery, and once the claim is verified we will provide a full refund.

Why is an unboxing video required?
An unboxing video helps us verify the condition of the package at the time of delivery and ensures that damage or leakage claims can be processed fairly and quickly. Please make sure the video clearly shows the sealed package being opened without any cuts or pauses.

How can I contact support for an issue with my order?
You can contact our support team by emailing decantifyme@gmail.com. Please include your order number, issue details and the unboxing video so we can review your request as quickly as possible.

How long do I have to report an issue with my order?
All issues related to damage, leakage or incorrect items must be reported within 24 hours of delivery along with the required unboxing video proof. Requests submitted after this period may not be eligible for review.